MedicalAlertBuyersGuide.org, we review the best medical alert and home security systems.

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You and your loved ones deserve the fastest and most reliable emergency help in the event of a fall, stroke, or heart attack . We’ve researched, reviewed, and ranked the best medical alert systems on the market to provide your family with the ultimate protection and peace of mind.

Our expert staff compared the most important factors seniors and their families consider in a medical alert system and highlighted the pros and cons, strengths and weaknesses, of each medical alert company. Continue below to see our top five providers of 2017.

#1
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9.5/10
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MedicalAlertBuyersGuide Recommended

9.5/10

From $19.95/mo
1-855-412-1539
24/7 monitoring subscriptionAdd automatic fall detectionUpfront device fee
In-Home Medical Alertfrom $19.95/mo+ $9.95/mo$0
Mobile GPSfrom $29.95/mo+ $9.95/mo$0
In-Home & GPS Bundlefrom $39.95/mo+ $9.95/mo$49

Exclusive Offer

Get free shipping, a free lockbox and a pair of limited-edition premium Bombas socks when you sign up for Bay Alarm Medical’s semi-annual plan.

Click here to get started

Bay Alarm Medical Full Review

We read a lot of good things from customers about Bay Alarm Medical’s stellar buying experience so we decided to try it out for ourselves. The countless positive reviews did not lie. Our representative was very friendly and informative. Expect to be asked a lot of questions. I was a little apprehensive at first but then it made me feel like they really cared.

Our care rep went through everything from the symptoms my parents were experiencing to what they would be comfortable with and only recommended what we needed, not pushy at all. Trust was easily established with Bay Alarm Medical. It’s refreshing to know that even though we were ready to pay for all the add-on costs for testing purposes, we were asked many times to make sure our parents would be comfortable using it.

We received the package just a few days after the order was placed. The system was incredibly easy to setup and test. Response time was ultra fast. In our testing, we averaged around 12 seconds from the moment the button was pushed to the time the operator connected to ask if we needed help. It was a second faster among all of the hardware we evaluated. Each time pushed the button, a warm and friendly greeting was shown from our operator. Definitely made us feel comfortable and protected.

We tested all 3 of Bay Alarm Medical’s full suite including their in-home system (both landline and cellular), GPS device, and fall detection. The in-home system worked flawlessly without any hiccups. With GPS, we were delighted to experience their GPS tracking platform as it gave us an accurate location of where the device was when we checked on our laptops. The automatic fall detection button also tested well and didn’t set off any false alarms over the course of two days.

In conclusion we’re very impressed with Bay Alarm Medical’s overall service offering. Very affordable pricing and a wide variety of services that make them our #1 rated medical alert system for 2017.

#2
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9.1/10
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MedicalAlertBuyersGuide Recommended

9.1/10

From $29.95/mo
1-800-921-4971
24/7 monitoring subscriptionAdd automatic fall detectionUpfront device fee
In-Home Medical Alertfrom $29.95/mo+ $10/mo$0
Mobile GPSfrom $37.95/mo+ $10/mo$0
Bundlefrom $41.95/mo+ $10/mo$0

Exclusive Offer

Get a free lockbox and button.

Click here to get started

MobileHelp Full Review

Very few medical alert companies design and manufacture their equipment in-house and MobileHelp is one of them. They offer a full suite of AT&T 3G cellular based systems and also white label their equipment for other brands. If you like the form factor of their equipment, you’re best bet is to go with MobileHelp.

One drawback however is that MobileHelp doesn’t offer a landline solution. Although hardwired landlines are starting to diminish in the US, it’s still the most reliable source of communication especially during a power outage. But as long as you have adequate AT&T 3G coverage in your area, MobileHelp is a solid choice.

During our mystery shop, The sales rep was helpful and straight to the point. He asked if my loved one had experienced a fall and when we said no, he basically asked what I was looking for and then placed my order for me. We suppose the lack of a sales pitch was good but the call was a bit too “business”.  The upside with Mobile Help is they give you 2 buttons and a free lockbox. They did not require an email however we received a ton of calls after theorder asking me to set up my call list which was a smidge bothersome.

We ordered the MobileHelp DUO which comes with both In-Home and GPS devices. Both were very easy to setup. By far our favorite thing about the package was their silicone pendant wrist strap. Very comfortable, light and easy to wear. The response time from the moment the button was pushed to hearing someone on the loudspeaker was just a hair slower than Bay Alarm Medical but still fast.

In conclusion, if you’re looking for the latest medical alert technology, MobileHelp is a highly recommended provider. Very good buying experience, low pressure sales, and a good choice of device options that will fit your loved one’s protection needs.

#3
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8.8/10
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MedicalAlertBuyersGuide Recommended

8.8/10

From $29.95/mo
1-855-805-0129
24/7 monitoring subscriptionAdd automatic fall detectionUpfront device fee
In-Home Medical Alertfrom $29.95/mo+ $9.95/mo$0
Mobile GPSCall to OrderCall to OrderCall to Order

Get free shipping when you go with the annual billing plan.

Click here to get started

LifeStation Full Review

Based in New Jersey, LifeStation delivers 24/7 medical monitoring all at a fair price with great terms. They monitor their customers in-house (Affiliated Monitoring) and have a proven track record of protecting seniors.

LifeStation has a strong history in the industry. Back in the 90’s and early 2000’s, the industry was dominated by Life Alert, Philips Lifeline, and other companies that all required seniors to sign ridiculous 3-year contracts. LifeStation was key in disrupting the industry and making sure their clients could cancel their service at anytime. And as you can see from our top five providers, being able to cancel anytime is now standard practice.

If you’re looking for reliable and simple in-home system, these guys fit the bill. Although now very much outdated, especially in the aesthetics department, their in-home systems are easy to install and use. The alert buttons are light and have a long lasting battery. Automatic fall detection can be had for an additional $9.95 per month.

When it comes to GPS, we would say that there are much better options out there. The company uses equipment from Numera and although the buttons look sleek, the device is bulky and battery life wasn’t on par with other manufacturers. Not something we enjoyed carrying throughout the day. Signal strength was a bit weaker compared to offerings from Bay Alarm Medical and MobileHelp.

In conclusion, LifeStation is a reputable company that’s been around for quite a long time. They don’t have the prestige or testimonials like our higher ranked providers have but when the button is pushed, you can be sure help will arrive.

#4
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8.5/10
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MedicalAlertBuyersGuide Recommended

8.4/10

From $34.99/mo
24/7 monitoring subscriptionAdd automatic fall detectionUpfront device fee
In-Home Medical Alertfrom $34.99/mo+ $10/mo$0
Mobile GPSfrom $39.99/mo+ $10/mo$0
In-Home & GPS Bundlefrom $75.95/mo+ $10/mo$0
ADT Health Full Review

Out of all the providers in our 2017’s buyer’s guide, no other company has the brand recognition that ADT has. Their long-standing history of protecting families is synonymous with home security.

The same holds true for their medical alert systems. Their pricing is more expensive and their equipment is manufactured by a couple of 3rd parties but what you’re paying for is the confidence and peace of mind that if something does happen, you have a company with over a hundred years of experience by your side.

As mentioned above, ADT buys their equipment from two different manufacturers so you wouldn’t be choosing them based on the hardware. That being said, response times were good and on par with our higher ranked providers.

GPS, automatic fall detection, and in-home cellular systems are available. Although they’re more expensive, they do offer a “Forever Rate” that guarantees that your pricing will never increase. We should mention that none of the other providers on our list raise their prices but we know from industry experience that home security customers are subject to “global rate increases” every couple of years.

Note that ADT advertises their monthly monitoring fee at $29.99 but you’ll have to add $5.00/mo for a button. Essentially, the system starts at $34.99 per month.

So to sum it all up, if you’re the kind of person that doesn’t mind paying extra for the peace of mind and confidence that a brand providers, we’d easily recommend ADT as your medical alert systems provider.

#5
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8.1/10
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MedicalAlertBuyersGuide Recommended

8.1/10

From $29.95/mo
24/7 monitoring subscriptionAdd automatic fall detectionUpfront device fee
In-Home Medical Alertfrom $34.95/mo+ $10.00/mo$0
Mobile GPSfrom $39.95/mon/a$0
Mobile GPS Premiumfrom $49.95/mo+ $10.00/mo$0
Medical Guardian Full Review

Medical Guardian is a big player in the medical alert industry and offers an array of services that will protect your loved ones. Based in Philadelphia, the company has grown significantly in the past few years and are always in the top five.

We will say that out of all the providers on this list, Medical Guardian had the most aggressive sales reps. When we submitted an inquiry,  we got an email and 4 voicemails from a salesperson and then another email and 3 voice mails the following day. That’s a total of 7 calls in 2 days. If you’re simply shopping around, we’d avoid making contact until you’re ready to buy. We were also a little concerned about the tactics of the reps. On more than one occasion, we were given a list of reasons why Medical Guardian was better than some of their competitors and why we should just sign up on the spot. It was a bit of turn off but maybe that’s just us.

Since Medical Guardian utilizes their cellular equipment from MobileHelp, we decided to test their Classic Guardian product. Classic Guardian connects to a landline phone system and is their most affordable option. The pendants are attractive and the speaker was loud. Range was also strong although we weren’t able to replicate the advertised 1300 feet claim. Response times were in line with our top five providers.

If you decide to go with Medical Guardian, we recommend that you get the system installed and tested as soon as it arrives at your door. With only a 7 day trial period, you have a short window to see if you like it. Most companies offer 30 days. With that being said, when we called to cancel, the rep was very helpful and didn’t fuss over the refund.

In conclusion, we absolutely would trust Medical Guardian to protect our relatives and loved ones. The equipment is attractive and the pricing is fair. We do wish they’re reps were a little less aggressive and they had a longer trial period.

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2017 Editor's Choice: Bay Alarm Medical

After countless hours of mystery shopping, cold calls, live chats, real-world equipment and hardware testing, live medical alert emergency calls, and even a few false alarms where the paramedics actually dispatched to our office, we’re proud to recommend Bay Alarm Medical as our #1 medical alert systems provider of 2017.

Bay Alarm Medical has chosen to stick with the most reliable and time-tested equipment while making sure their pricing plans fit a variety of budgets – especially for seniors on fixed incomes. But by far the biggest standout were the reps on the other line.

From the start  of the buying process, to when the button was tested, all the way up to returning the system, Bay Alarm Medical’s team of ultra-friendly and compassionate staff made it incredibly easy for us to award them with our 2017 editors’ choice award. Visit Bay Alarm Medical

MedicalAlertBuyer'sGuide.org: How to Choose the Best Company

We've gathered the five most important things to consider when searching for the best medical alert system. Use these factors as a guide to determine the best company for you and your loved ones.
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Pricing

Subscriptions for medical alert systems range anywhere from $27 – $35 per month for a traditional in-home device. Additionally, most companies offer prepay options that can save you money in the long-run.

Choosing the right pricing plan will depend on your family’s situation. Are you an active and healthy senior just looking for added protection? If so, you may want to subscribe for a long-term discounted system. On the flip side, maybe you’re shopping for a parent that’s ready to go to long-term assisted living and you just want something for the short term before they make the transition. In this case, going month to month or quarterly will provide you with great flexibility.

Whatever the case may be, seek out a company that will provide you with the best pricing plan. And most importantly, regardless of how much they charge, make sure they’re absolutely 100% transparent with their pricing, terms, and refund/cancellation policies.

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Buying Experience

At the end of the day, medical alert providers have the same quotas and sales goals that any other business will have. And the bigger the company is, the more likely the sales pressures and hard-sells will be higher.

Fortunately for the consumer, in the last decade, there’s been numerous companies that have done very well by going against the grain when it comes to customer buying experience. We’ve seen a huge shift in more of a consultative approach rather than the fear-based, “buy now or your parents are going to die” tactics that has given the industry a negative rep.

During your one on one with a sales rep, make sure you’re doing most of the talking and they’re doing most of the listening. Remember, you’re trying to find the best safety solution for your loved ones and if all the sales person is doing on the other line is jibber-jabbing about how great their company is, it’s time to head for the exits.

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Installation

Medical alert systems are all made to be installed as simple as possible. Not only does that benefit the end user, it also allows the companies to not have to pay for technicians, trucks, travel expenses, tools, etc to have to come to your house to install it for you.

All of the top 5 companies on our ranking list have very simple and easy to install step. Once the power is plugged into your wall outlet, you should be up and running no longer than 5 to 10 minutes.

If however you do find yourself struggling with the installation, your medical alert provider should be ready to help walk you through the process. All of our 2017 medical alert companies were helpful and friendly when we called in to seek help.

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Equipment

There are types of medical alert devices on the market. In-home systems and mobile gps systems.

With in-home systems, you get a base station that resides permanently in the home. This base station is plugged into your electrical outlet and is essentially the brains of the medical alert service. The base station has both a microphone, speaker, and dialer so when needed, it will call the 24/7 dispatch center and allow 2-way communication with you and responder.

With GPS systems, think of it as a one-button cell phone that you can carry around while your in and away from your home. They’re powered by your typical mobile networks (AT&T, Verizon, etc) and allow the user to get help from wherever they are. The disadvantage is that they need to be charged a few times per week and largely depend on the service provider’s signal strength. However if you’re looking for versatility, this is a very good option.

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Contracts

If you’re shopping for a medical alert provider, chances are you’re a bit uncertain of you or your loved one’s ability to live independently alone and home or are thinking about transitioning to full or part-time assisted living.

Because of this, make sure to review a company’s contract, trial period, and refund policy before signing your name on the dotted line. If getting a medical alert system is simply a stop-gap, go with a flexible plan that allows you to cancel without having to pay a cancellation fee.

Lastly, make sure you avoid companies that require you to commit to a lengthy contract.

How Does a Medical Alert System Work?

24/7 professional monitoring is the heart of any medical alert service. Regardless of what company or equipment you choose, all medical alert systems will get you help the same way.

Accessorize Your Medical Alert System for Added Protection

Now that you've settled on a favorite provider, it's time to talk about accessories. Cast a wider safety net by exploring the equipment options below. All of our top 5 providers will offer these.

In-HomeMobile GPS

There are typically 2 types of medical alert systems; ones that stay inside the home and ones that can be taken out wherever you go. Both have their strengths and weaknesses so it’s important to know the difference before purchasing. Or you can do what we did and buy both!

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ImageGPS Mobile Tracking

If you decide to go with a GPS medical alert, definitely consider mobile gps tracking.

With GPS becoming more and more common in cellular devices, we recommend choosing a provider that allows for mobile gps tracking. Whether you’re a caregiver, son, daughter, or a close friend, having GPS tracking allows you to pinpoint where your loved ones are if they have the gps device on their person.

The technology is especially important if you have parents or patients with dementia or Alzheimer’s. Obviously it won’t guarantee that your loved has the device on them but at the very least you’ll have a higher chance of locating their last known whereabouts.

As of this review, both Bay Alarm Medical and GreatCall offer gps caregiver tracking services.

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Medical Alert vs 911

The backbone of any medical alert system is the 24/7 call center that's ready to help YOU.

When a call is placed to 911, the operator’s goal is to get you help asap. It doesn’t matter if it’s a simple fall or life threatening. Regardless, their job is to send EMS to your home whether you like it or not. And because of there’s other emergencies on hold, they’ll hangup and move on to the next call. Furthermore, they don’t have your emergency contact info, medical history, and and medication/allergy information.

Therein lies the true value of a dedicated 24/7 medical alert monitoring station. Should you push your button, a trained medical alert operator will not only ask if you’re okay, but also ask what the problem is and what the level or severity of help you need. Most importantly, they’ll stay on the line with you until help has arrived.

So if you simply took a slip and need help up, they can call a neighbor or family member instead of sending an expensive ambulance to help you. And if EMS is required, they’ll let the firefighters know where to find your Vial of Life and also let them know to not break down the front door.

Find Your Perfect Medical Alert System