Best Medical Alert Watches for Seniors

#1

8.3/10

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8.3/10

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Bay Alarm Medical "SOS Smartwatch" Overview

Bay Alarm Medical has an excellent reputation when it comes to its pricing, customer service, and product reliability. Our experience with the SOS Smartwatch did not disappoint. We chose Bay Alarm Medical’s SOS Smartwatch as our pick for both Best Value Smartwatch and Best Overall Smartwatch.

The SOS Smartwatch has added automatic fall detection using an algorithm powered by artificial intelligence, a key feature missing from most medical alert watches.  Using AI to reduce the risk of false alarms, we think this feature is a game changer and may make the SOS Smartwatch the best medical alert system of any type.

Bay Alarm Medical is a full-service medical alert provider. They offer home landline and cellular home medical alert systems as well as the SOS Smartwatch. The Bay Alarm Medical sales representatives were friendly, knowledgeable, and eager to help us choose the correct system for our needs. There was no hard sell and no pressure to purchase extra add-ons or upgrades.

The unboxing and set-up process couldn’t have been easier. The smartwatch arrived charged and ready to use. Even better, Bay Alarm Medical completes the product registration during check-out. The first time you push the SOS button, the operator already knows who and where you are. If you’ve ever spent a frustrating amount of time on hold waiting to “activate” a product or service, you’ll appreciate Bay Alarm’s system even more!

The smartwatch itself is easy to use and comfortable to wear. The sleek black design doesn’t look like a medical device – just a regular smartwatch. This is an important consideration because a medical alert device only works if you actually wear it. The SOS Smartwatch is a good option for someone who is reluctant to wear a medical alert pendant or clunky wristband.

During our tests, Bay Alarm Medical’s monitoring center responded within 15 seconds after we pushed the SOS button. The operators were helpful – even calling back to ensure that everything was ok.

Our testing of the watch’s automatic fall detection feature also found it to do a good job of distinguishing between false alarms and hard falls that signal an emergency.

Medical Guardian’s MG Move Smartwatch is the nearest competitor to the SOS Smartwatch. It offers additional apps and a robust Caregiver Portal that makes tracking the movements of your loved one easier. We do wish that the Bay Alarm SOS Smartwatch offered similar options.  But the SOS Smartwatch now offers automatic fall detection, while the MG Move does not have this key feature.

The first-year cost difference between the SOS Smartwatch and MG Move is also substantial: $662.70 for the SOS Smartwatch compared to $811.85 for the MG Move. Medical Guardian’s monthly monitoring charges are also higher than Bay Alarm Medical’s.

We think that Bay Alarm Medical’s excellent service and affordable price structure make it a better value than the MG Move.

#2

7.5/10

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7.5/10

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Medical Guardian MG Move Overview

Medical Guardian’s MG Move finished a close second to Bay Alarm Medical’s SOS Smartwatch – and with good reason: both companies use the same hardware. The smartwatch’s slick black design looks like a nice watch, not a medical device.

With the same basic equipment, the difference between Bay Alarm Medical and Medical Guardian lies in details like functionality, service, and cost.

The MG Move is more than a medical alert device. It’s a full-featured smartwatch that includes pre-installed step counter and weather apps. For an additional $5 a month, you have access to the Support Circle apps that include appointment and medication reminders and texting. We think they are worth the extra monthly fee.

The user interface is intuitive, with a bright, high-contrast display. We think it would be easy for anyone (including those who aren’t digitally savvy) to quickly learn how to navigate the display and use all the watch’s functions.

The watch comes with an AT&T SIM card already installed, and the service is included in the monthly monitoring fee. There’s no need for an AT&T service contract.

Unfortunately, we had some hiccups with Medical Guardian’s service during our testing.

• Purchase experience: We received some confusing information from the sales representative about cost and options for monitoring. We recommend contacting the company by phone to discuss your needs and options but encourage you to go online to make your purchase.
• Equipment failure: Our charging cradle failed one week after our purchase. Medical Guardian responded immediately, and we had a replacement within two days.
• Service outage: The Chat app experienced a major service outage lasting at least 72 hours. We reported the issue to Customer Support, who promised to escalate the issue, but we didn’t receive any further contact from Medical Guardian about the issue.

We know that mistakes and accidents happen, and it was good to see that the company responded quickly to the charging cradle issue. However, we were disappointed by the Support Circle’s Chat app service outage and lack of communication from Medical Guardian.

Medical Guardian’s pricing structure for the MG Move is straightforward.

The MG Move smartwatch costs $199.95 + shipping, optional Support Circle apps are $5/month, monthly monitoring costs $39.95, and options automatic fall detection costs another $10.00 per month . You can save by purchasing an annual plan, which includes a free month, free shipping, and free lockbox. Cancel anytime and receive a refund for unused monthly monitoring.

Even with the discounts, equipment costs and monthly monitoring for the MG Move is more expensive than comparable service from Bay Alarm Medical’s SOS Smartwatch. The Support Circle apps are an excellent add-on. At just $5/month, they’re worth the price for the extra protection offered.

We think the MG Move is an exceptional option for people who want a smartwatch that includes medical alert monitoring and robust caregiver tracking and communication functions. The Alzheimer’s Association recommends tracking devices for families who want to be proactive in keeping loved ones safe. Unlike the other medical alert watches on our list, the MG Move does not let users call loved ones from the watch. Also, it does not include fall detection.

What we like about MGMove

After the watch was fully charged, setup was complete in just a few minutes.

The MGMove is a well-designed watch with a high-contrast user interface that’s easy for seniors to learn and use. Plus, it has the best apps of any medical alert smartwatch we’ve tried. We especially like the ability to send texts to the watch from the MyGuardian portal and to set reminders for medications or doctor appointments.

Unlike the popular Apple Watch medical alert, the MGMove doesn’t require an iPhone or other cell phone to work.

What we don’t like about MGMove

While we love this watch, our test experience was marred by a few glitches. The charging cradle stopped working within a week of purchase, but when we contacted Medical Guardian, we received a new one in 2 days. There was also a major service outage with the Messaging app that lasted for several days. When we contacted Medical Guardian about it, Tech Support failed to provide any follow-up communication.

Fall detection is not available with the MGMove—since the watch lives on the wrist and moving around could trigger false alarms. If fall detection is a critical feature for you, consider one of Medical Guardian’s other devices.

The battery life is supposed to last for 24 hours, however we found it lasted for less than a day.

Finally, the MG Move was the most expensive medical alert watch we tested, with a first year cost of owners that’s even higher than the Apple Watch.

Bottom line: If your loved one is adamant about not wearing an unsightly medical alert device, this is a terrific option. It looks, feels, and works like a traditional smartwatch, which one in five adults already wear.

Read our full review of Medical Guardian’s MGMove medical alert watch.

#3

7.5/10

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7.5/10

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Apple Watch Overview

We tested Apple’s Series 9 GPS 41mm version, as well as the Series 9 GPS + Cellular 41mm watches. Like all Apple products, they are stylish, customizable, and offer top-notch hardware, software, and service. Many users may choose an Apple Watch as a medical alert smartwatch because it doesn’t “look” like a medical device and has numerous options for the color, size, and design of the watch. In addition, many third-party sellers offer further customization like magnetic clasps.

If you’re already familiar with Apple’s products, user interfaces, and have access to an iPhone, it’s very tempting to use the Apple Watch as a medical alert device. The Apple Series 9 can also show your blood oxygen level and take an electrocardiogram (ECG). However, it’s important to understand that an Apple Watch is foremost a chic, well-designed smartwatch that can also serve as an unmonitored medical alert system.

How does it stack up against other medical alert smartwatches we tested? We have some reservations.

The Apple Watch is tethered to the Apple device ecosystem. For example:

• You need an iPhone to set up both the GPS-only or GPS + Cellular models.
• Some health apps are not available if you set up the GPS + Cellular phone as a standalone Apple device (meaning the user doesn’t own an iPhone and will use Family Sharing).
• The GPS-only version of the Apple Watch must be connected to wi-fi or be within Bluetooth range of the paired phone to make an emergency call.
• The medical alert functions on the GPS + Cellular phone will work without wi-fi or an iPhone connection, but the user must be connected via Family Sharing.
• Some cellular service providers charge extra fees when pairing an Apple Watch to an iPhone. Check with your provider about extra costs/fees.

The setup process requires an iPhone, which guides you through the process step-by-step. This is easy for someone familiar with the Apple interface – or even someone who is relatively tech-savvy. However, the process might be confusing or frustrating for anyone less experienced with technology.

For example, when you set up an Apple Watch from scratch, you’re prompted to go through the following settings and more:

• Watch passcode
• Cellular setup
• Location sharing
• Using Siri
• Analytics sharing with Apple
• iCloud messages
• Permission for the iPhone user to see the Watch user’s health data

There are additional steps to designate an emergency contact to receive notifications when the user falls or share their Medical ID information with emergency responders.

The Apple Watch is the only smartwatch we tested that includes fall detection. If you enter your age when you set up your watch or the Health app, and you’re 55 or older, fall detection is automatically activated. This is a valuable feature, since according to the CDC,  one in four older adults will fall each year – making falls a public health concern.

That’s a nice feature, but unfortunately we found it to be buggy and unreliable. Most medical alert providers don’t offer fall detection with smartwatches because it isn’t dependable – yet. Research shows that wrist devices alone generally have low fall-detection accuracy and suffer from high false-positive rates. It’s common for users to trigger a false alarm if they wave their arms around and/or bump into things.

However, our tester couldn’t trigger any fall detection notification – not even when she fell for real down several steps and suffered an actual injury. If you or your loved one has a health condition or lifestyle that carries a serious risk of falls, we strongly encourage you to consider a monitored medical alert system that uses a pendant or more reliable device.

If you’re familiar with Apple devices and comfortable using an unmonitored medical alert system, we recommend the GPS + Cellular model. It’s a better choice for people who are often on-the-go because it has access to a cellular network and can be used even when out of range of an iPhone.

Consider whether the user might prefer a simpler smartwatch medical alert such as SOS Smartwatch or MG Move. Both are standalone devices specifically designed as medical alert systems. They provide easier communication in an emergency and don’t require a smartphone.

#4

7.2/10

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7.2/10

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LifeStation Sidekick Smart Medical Alert Watch Overview

LifeStation’s newest entry into the growing medical alert smartwatch market provides a solid standalone GPS-enabled smartwatch with two-way communication, 4G LTE and wi-fi connectivity, a nicely-designed user interface, and three built-in apps: step counter, heart rate monitor, and weather. We were impressed by LifeStation’s call center response times of less than a minute – in an emergency, every second counts – and the easy two-way communication via the smartwatch and through Amazon Alexa.

However, the LifeStation Sidekick Smart comes at a higher cost with fewer options and features than its close competitors, Bay Alarm Medical and Medical Guardian.

We spoke with LifeStation representatives by phone about the system before purchasing. The representative was friendly, helpful, and patiently explained our options to ensure that we purchased the best system for our needs. There was no pressure to buy and no follow-up sales calls.

The purchase and return processes were easy and seamless.

The LifeStation Sidekick Smart display has a clean, intuitive design. The watch face is bright with large, easy-to-read fonts, even in bright light. To use, simply press the button to wake the device, then easily swipe between the apps, which open with a single tap. To call for help, press and hold the button for five seconds. Tap the screen again to cancel if you’ve accidentally triggered the alarm.

The Sidekick Smart display screen is a real standout. Most medical alert smartwatches just show day and time on the default display. But the Sidekick shows time, daily step count, and heart rate. That’s information that many people track multiple times a day, so it’s nice to see them at a glance without drilling down through menus or checking a separate app.

Activation and set-up was easy, except for one unexpected hitch: LifeStation doesn’t allow you to activate a new device on a weekend. That was a surprise!

The weekend is often the best time for someone to help a relative set up, activate, and test a new medical alert system. We strongly urge you to unbox, activate, and test the system yourself before taking it to your loved one’s home.

Other data points that keep us from giving the LifeStation Sidekick Smart our highest rating include:

• Short battery life: The watch went from a full charge to a 50% charge in about 7 hours of use. After 12 hours, the low battery warning chimed and gave us a spoken alert.
• Charging cradle: It’s possible to insert the watch the wrong way, so you think it’s charging but it isn’t. Other smartwatch chargers we tested actually pushed the watch away if you tried to seat it improperly.
• No caregiver portal or tracking app: None of LifeStation’s systems feature a caregiver portal with tracking.

Note that, like all medical alert smartwatches, the Sidekick Smart doesn’t offer fall detection as an option. If you’re looking for a mobile medical alert system for someone who has a significant fall risk, consider an on-the-go system that combines a pendant with a GPS-enabled help button.

The Sidekick Smart is a decent budget-friendly choice, with a relatively low first-year total cost. However, we feel that the Bay Alarm Medical SOS Smartwatch is a better option for cost-conscious buyers. The MG Move’s monthly monitoring fee is just $1 more than the Sidekick Smart, but offers more options and features – including a Caregiver Portal with tracking.