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Last Updated On: | 10 Minute Read
Why Lifeline Made Our Best of 2025 List
Lifeline has earned its place on our Best of 2025 list for its dependable, user-friendly medical alert systems and top-tier customer service. If you value a trusted name in healthcare and are willing to invest a bit more for premium quality, Lifeline is a standout choice.
A pioneer in the medical alert space, Lifeline was originally known as Philips Lifeline and introduced its first system in the U.S. in 1974. The brand has maintained a solid reputation ever since. In 2021, Lifeline was acquired by ConnectAmerica, which also owns MedicalAlert.com, adding to its strong portfolio of senior care services.
While company acquisitions can sometimes signal changes in service quality, our experience with Lifeline has been exceptional. From sales to support, the team consistently exceeded expectations, offering clear guidance and making the entire process smooth and stress-free. Exceptional customer support remains one of Lifeline’s greatest strengths.
Lifeline System Setup and Ease of Use
Setting up a Lifeline system is refreshingly simple, with clear prompts that walk you through each step. For those who prefer extra assistance, professional installation is available. Once installed, the system is easy to operate and maintain, even in emergency situations.
For users at risk of falls, we highly recommend adding Auto Fall Detection. In our thorough testing, the feature proved reliable, even in scenarios where the user might be unconscious and unable to press the help button.
Lifeline also offers thoughtful extras like the Lifeline Cares app, which helps create a support circle of family, friends, and caregivers. The app allows caregivers to view usage history and customize response preferences. Additionally, Lifeline provides an optional lockbox, a useful add-on that enables first responders to access the home in an emergency.
For a deeper dive into these features, including our hands-on experience with setup and testing, check out our full reviews of Lifeline HomeSafe and Lifeline On The Go.
With a long history of reliability and superior service, Lifeline is a premium option that we can confidently recommend. Consistent excellence and a clear commitment to quality puts it in our Best of 2025 list.
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| Lifeline HomeSafe | |
|---|---|
Activation Fee | $99.95 |
Shipping | $29.95 |
Monthly Monitoring | $29.95 Landline / $39.95 Cellular |
Optional Fall Detection | $15.00 / Month |
Total Cost (First Year) | $669.30 |
LifeLine HomeSafe Overview
Lifeline introduced the first at-home medical alert system nearly 50 years ago and continues to deliver dependable service under the ConnectAmerica umbrella. The HomeSafe system is designed for simplicity and can be easily activated by most users. For those who prefer a turnkey solution, professional installation is available for $99.
The HomeSafe AutoAlert is especially useful for those without reliable cellular service, although it comes with a higher price and fewer features compared to some lower-cost competitors.
AARP members can access significant savings, including free activation and shipping – just have your membership number ready at checkout.
When it comes to performance, Lifeline excels in fast response times: all 10 of our help button tests connected to an operator in under 20 seconds. Caregivers can monitor all activity through the Caregiver Portal, which logs every event. However, we did experience a few inconsistencies with fall detection, with some alerts taking over two minutes to receive a response. Operators were unable to explain the delay, which highlights the importance of continuous improvement in this area.
The Lifeline Cares app pairs seamlessly with the Caregiver Portal and is available on both iOS and Android devices. A desktop version is also accessible, offering flexibility for different users.
Lifeline’s cancellation and return process is simple: just hold on to your original shipping box and use the provided prepaid FedEx label included in the Equipment Return envelope.
With exceptional customer support, detailed user materials, a helpful caregiver app, and a no-hassle return policy, Lifeline HomeSafe is a reliable choice for anyone looking for a high-quality at-home medical alert system.
Read our full review of Lifeline HomeSafe.
| Lifeline On The Go | |
|---|---|
Activation Fee | $99.95 |
Shipping | $29.95 |
Monthly Monitoring | $49.95/month |
Optional Fall Detection | $15.00/month |
Total Cost (First Year) | $909.30 |
Lifeline "On The Go" Mobile Medical Alert System
Lifeline On The Go is a GPS-enabled mobile medical alert device with built-in automatic fall detection. As the first company to bring medical alert technology to the U.S. in 1974, Lifeline continues to innovate in mobile safety. Now part of ConnectAmerica, Lifeline benefits from the backing of a major player in senior-focused services.
The initial cost is on the higher side: a $129.90 startup fee, $49.95 monthly monitoring, and an additional $15/month for fall detection, totaling $909.30 for the first year.
Despite the premium pricing, Lifeline On The Go delivered excellent performance during our testing, with reliable fall detection and responsive customer support. We were especially impressed with the sales team, who helped us navigate AARP discounts with ease.
For those in search of a trustworthy, mobile medical alert solution backed by a well-established brand and exceptional support, Lifeline On The Go is a compelling option.
Read our full review of Lifeline On-The-Go.