1-800-391-3346MobileHelp Review
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Industry leader in hardware and technology
MobileHelp is a trusted name in medical alert systems, helping seniors maintain independence and peace of mind both at home and on the go. With reliable nationwide cellular coverage and GPS tracking, MobileHelp delivers solutions designed for safety, confidence, and ease of use.
Buying Experience
Headquartered in Boca Raton, Florida, MobileHelp has expanded to more than 160 employees who respond to over 2,400 alarms daily. The company prioritizes customer service with some of the longest sales hours in the industry, making it easy to reach a knowledgeable representative almost anytime. The sales team is friendly, helpful, and focused on creating a smooth purchasing experience.
Equipment
One of MobileHelp’s standout devices is the MobileHelp Micro, a modern and compact unit we recently tested and reviewed. For this review, MobileHelp provided its full product lineup, including both in-home systems and mobile GPS-enabled devices.
Get Started Today. Visit MobileHelp or call 1-800-391-3346
In-Home Medical Alert Review – MobileHelp Classic
The MobileHelp Classic in-home system includes a cellular base station plus wrist and necklace-style alert buttons. Since MobileHelp does not offer a landline version, customers should first confirm adequate AT&T cellular coverage in their area before purchasing.
The Classic is feature-rich, with color-coded buttons for easy nighttime visibility, an LCD screen, and a built-in temperature monitor—especially useful in hot or humid climates. The wearable alert buttons are lightweight, comfortable, waterproof, and designed to blend with everyday use.
Get Started Today. Visit MobileHelp or call 1-800-391-3346
In testing, the Classic performed reliably, with a range of about 200 feet in a two-story office environment. While Bay Alarm Medical’s landline system was slightly faster in response time, the difference was negligible. Each MobileHelp Classic also includes two waterproof wearable buttons at no extra cost. With strong coverage and dependable performance, we confidently recommend the Classic for seniors who do not rely on a landline.
Get Started Today. Visit MobileHelp or call 1-800-391-3346
On-the-Go Medical Alert – MobileHelp Solo
The MobileHelp Solo is designed for active seniors who want protection inside and outside the home. While the unit is somewhat larger and heavier than competitors, its size comes with a major benefit: compatibility with the same in-home wearable buttons used with the Classic system. This makes the Solo an appealing all-in-one solution for seamless protection in every environment.
The Solo is particularly valuable for older adults—or those with conditions such as diabetes, thyroid issues, or heart disease—who want a reliable safety net while still in good health. However, the unit does have limitations. The speaker is quieter than a dedicated in-home base, the device requires frequent charging, and it is not waterproof. In testing, range was limited to about 100 feet. That said, for families seeking flexibility and convenience, the Solo remains a strong option.
MobileHelp Price Comparison
| Provider | Monthly | Activation Fee |
|---|---|---|
| MobileHelp | $24.95/mo | None |
| Bay Alarm Medical | $21.95/mo | none |
| MedicalAlert.com | $22.95/mo | none |
| GetSafe | $24.95/mo | none |
Get Started Today. Visit MobileHelp or call 1-800-391-3346
Pricing and Value
MobileHelp is an OEM for a few medical alert providers, so if you’re shopping around and like the look and features of the hardware, we recommend you stick with MobileHelp instead of going with one of their dealers. Not that there’s anything wrong with the other sellers, but being the manufacturer simply means cost savings are usually passed onto the customer.
The in-home MobileHelp Classic starts at $24.95/mo and the on-the-go MobileHelp Solo starts at $34.95/mo. Both the Classic and Solo can be bundled together at a cost of $44.95/mo.
| Pros | Cons |
|---|---|
| ✓ Robust, best in class hardware. | ✗ No landline option |
| ✓ Good buying experience | ✗ Relatively large device |
| ✓ Competitive price |
Conclusion
MobileHelp is a highly recommended medical alert company that manufacturers their devices in-house. Choose MobileHelp if you want the latest in medical alert technology.
MobileHelp Key Specifications
| MobileHelp | |
|---|---|
| Startup Costs | $0.00 |
| Monthly Cost (Starting At…) | $24.95 |
| Minimum Length of Contract | N/A |
| Connectivity | Cellular |
| GPS Option | Yes |
| Automatic Fall Detection | $11 / mo. |
| Wearables | Necklace, Wristband, Pocket |
| Voice Activated | No |
| Wall Buttons | Optional |
| Caregiver Tracking App | N/A |
| Range | Up to 1400 ft |
| Wearable Battery Life | N/A |
| GPS Battery Life | N/A |
Get Started Today. Visit MobileHelp or call 1-800-391-3346
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